This Privacy Policy describes how your personal information is collected, used, and processed when you visit or make a purchase from www.kazokuworkshop.com. In this policy, ‘we’, ‘us’, and ‘our’ refers to Kazoku Workshop. Please read the following carefully to understand our practices regarding your personal data and how we will process it.

 

We rely on a number of legal basis to collect and use your personal data as needed to provide our goods and services to you, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support. The legal basis for this is monitoring and improving our website functionality and services.

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We may process information contained in any enquiry you submit to us regarding our services. You may choose to provide us with certain information, such as your name, contact details, and postal address. You may also choose to provide us with additional personal information for a custom order such as your wedding date and venue location. The enquiry data may be processed for the purposes of offering and selling relevant services to you.

 

We may process information relating to transactions, including purchases of goods and services. The transaction data may include your postal address, card details, and transaction details to fulfil your order. The transaction data may be processed for the purposes of supplying the purchased goods and services and maintaining financial records of those transactions. Financial transactions relating to our services, refunding such payments, and dealing with queries relating to such payments and refunds may be processed by BACs payments.

 

We may process information contained in or relating to any communication that you send to use. The correspondence data may include the communication content and contact details. The correspondence data may be processed for the purposes of communicating with clients and record-keeping. 

 

We do not collect any identifying information through our website that will allow us to identify you personally by name or any other means of identification. The information you provide to us via the enquiry form will exclusively be used for purposes of providing relevant services to you, and will remain entirely anonymous. All data that we collect will be stored on a password-protected computer that is only accessible by us at Kazoku Workshop.

 

We may automatically collect the following information about you from each of your visits to our website and services:

• Device information, including the type of mobile device you use, mobile operating system, and the type of mobile browser you use

• Details of your use of our website and the pages you access. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, and information about the timing, frequency and pattern of our service use.

• Our website may collect information about user demographics through Google Analytics Demographics reporting. This information will only be used for internal reporting and not shared with third parties.

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We retain your personal information only for as long as necessary to provide you with our goods and services as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.