Our Process
We specialise in adding a personalised, artistic element into your wedding soirée with hand painted candles, tailored to you. Find out more about our step-by-step design process below.
STEP 1
Your enquiry
It is perfectly natural to feel overwhelmed when planning your wedding tablescape and styling elements. We want to make your wedding candle design process as easy as possible.
Start your wedding candle order process by filling out our enquiry form. This will allow us to simplify the enquiry process and get to know your overall design vision.
We recommend initially getting in touch around the 4-6 month mark prior to your special day. This will allow enough time for consultation, design, painting and delivery of your custom wedding candles - you may also consider reserving your space in our calendar well in advance to avoid disappointment.
Once we receive your enquiry for a bespoke candle design, you will receive a confirmation email along with a welcome brochure.
STEP 2
Lets chat!
We will arrange a 15-30 minute remote meet-and-greet (or email consultation if preferred) to learn more about your special day and discuss your design ideas in detail. This will also allow us to confirm all the details on your enquiry form. We always recommend scheduling a candle consultation call with us if you need help selecting your design style, monogram styles, text placement, and colour recommendations. We are always happy to give our advice and talk through your design ideas.
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For those requesting an initial email consultation, we will follow up with a questionnaire to collect your design choices. This will allow you to select specific design elements that you wish to include/exclude.
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​We will work with you to provide individual pricing guides for the pieces you need and an overview of costs for you to consider following the consultation. At this stage, you can request a blank sample candle before the design process so that you can physically test the candle with your candle holders if you wish.
Once we’ve chosen a design direction, we will follow up with a personalised quotation of the options discussed for your consideration within 48 hours. Once you accept the quote, a 50% deposit is required to secure your spot in our diary. It is important to note that we cannot start working on your design until the 50% deposit has been made. The rest of the payment will be due on completion of the design approval.
STEP 3
Concept stage and design share
This is probably your favourite part, and our absolute favourite part - sending over your initial design proofs. After we receive the deposit, you will receive a PDF design board with a flat lay of every part of your candle design and any detailing imagery to visually guide the design process. This will allow us to showcase your designs for review.
STEP 4
Feedback rounds
Once the design is ready for review, we will polish and share for feedback rounds. The goal of each feedback round is to polish the design into a final product. This is where the ball is now in your court and you can review your design and make any changes you feel are necessary. You will receive them as a PDF file and in a way that makes it easiest for you to review and comment on the design.
You may provide your feedback either as an annotated/markup PDF file or by email. When using Adobe Acrobat, you can annotate directly onto the media in question to clearly illustrate exactly what you are referring to in your feedback. If you struggle to articulate your feedback with words, you may choose to draw out a little diagram or writing where in the design your feedback applies to if this helps you articulate your vision better. Alternatively, you may choose to send us your feedback as a video recording or screen share if you think these may help us better understand your vision. The more visual feedback can be, the less creative momentum will stall and the sooner we can achieve your desired design.
We are always happy to provide some prompts for feedback if you get stuck and need some tips for sending constructive feedback. You do not need to know exactly how to say it ‘correctly’; you only need to give us enough actionable feedback that we can collate and implement into a new design. This could be the overall design and layout or just one area such as the colour or font. The feedback you provide is invaluable to us, so this stage of the design process is very important and integral to the success of your design.
You are welcome to take up to 5 business days to get back to us with feedback for each round. This will allow you time to write out any changes and create a design that is 100% your style. We always recommend writing down your feedback and leaving it for a few hours/days so that you can come back to it. This will allow you to relook over the design to see if there is anything you have missed or wish to add.
You will have three rounds of revision included within the price quoted to you. Clear communication during this stage can help keep costs down while ensuring we achieve your desired design. Any additional revisions after the allocated three may incur additional fees added to your final invoice. If you wish to make very minor tweaks you didn’t pick up in the first three feedback rounds, we may make some small amendments at no additional cost. For medium-sized tweaks after the allotted feedback allowance, we may need to quote for a few additional changes and alter the timeline to accommodate further work that wasn’t previously scoped for.
We always recommend marking your calendar when you will be needed to provide feedback and ensure you are available to take the time and go through your feedback rounds. If you happen to have a multi-week holiday booked, or if you can’t be present to write out your feedback, please let us know so that we can revise your project timeline.
STEP 5
Deliver
Woohoo! Once you have approved the proofs, your candles will be prepared for mailing out. You may choose to upgrade your package by adding matching ribbons as part of the keepsake suite. This is when you will receive the final invoice for the rest of the payment is due. It is important to note the lead time for each and every project varys depending on their complexity and final embellishments.
